Frequently asked questions to help you buy a voucher, a gift box or an item - Château Saint-Martin & Spa
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately in digital version after your purchase. You can also choose to have a gift pouch sent to your home, with the details of the Château Saint-Martin & Spa establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, ranging from gastronomic stays to relaxing moments at the spa, at our establishment Château Saint-Martin & Spa.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to hide the gift certificate amount when sending it directly to the beneficiary. To do this, select the 'Hide the amount' option at the time of ordering at our establishment Château Saint-Martin & Spa.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or opt for in-store pickup when finalizing your order. The box is available in a digital version for immediate sending or in a gift pouch delivered to your home. Enjoy the unique experience offered by Château Saint-Martin & Spa.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent to the address of your choice, with immediate digital delivery if you wish. Take advantage of this opportunity to offer unforgettable moments at Château Saint-Martin & Spa.
How do I create a group fund and invite people?
To create a money pool and invite people to contribute to a gift box, select the dedicated option during your purchase. You can then share the money pool by email or via a personalized link. Enjoy this shared gift experience at Château Saint-Martin & Spa.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered at Château Saint-Martin & Spa. You can choose the amount that fits your budget from the available options, such as the Sérénité Ritual at 265 € or the six-course Instinct Gourmand Menu at 150 €.
How can I log in to my account?
To access your account on our website, use the email address and password associated with it. If you have forgotten your password, use the reset option available on the login page. Château Saint-Martin & Spa.
How can I empty my cart?
To empty your gift box cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button on our Château Saint-Martin & Spa website.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Château Saint-Martin & Spa gift boxes at the same time to give to your loved ones. They will all be included in your order and shipped together. Take advantage of this opportunity to make several people happy with the unique experiences offered by Château Saint-Martin & Spa.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option on our Château Saint-Martin & Spa website.
How do I purchase or give a gift box?
To offer a Château Saint-Martin & Spa gift box, choose your box from our stays, gourmet menus, or spa rituals, add it to your cart, and personalize it with a message before finalizing your order.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a Château Saint-Martin & Spa gift box and let the recipient choose the experience that suits them among our various services, such as a romantic stay, a gourmet menu, or a wellness ritual.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the reservation conditions of our establishment, Château Saint-Martin & Spa.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours, for a serene and personalized experience at Château Saint-Martin & Spa.
Is the gift box customer service reachable by phone?
The customer service of Château Saint-Martin & Spa is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at Château Saint-Martin & Spa to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page, for personalized assistance at Château Saint-Martin & Spa.
Is there a dedicated customer service for gift boxes?
The customer service dedicated to Château Saint-Martin & Spa gift boxes is at your disposal for any questions regarding your gift box. You can obtain all the necessary information to fully enjoy your experience at our Château Saint-Martin & Spa establishment.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Château Saint-Martin & Spa gift boxes. You will find useful information about their use, validity, and much more. The beneficiary can book their dates at the establishment and fully enjoy their experience.
Is spa access included in my gift box?
Access to the spa depends on the gift box you have received. Some boxes include wellness rituals or massage sessions, while others offer stays or gourmet meals. To fully enjoy your experience, check the services included in your Château Saint-Martin & Spa gift box.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients of our establishment, Château Saint-Martin & Spa, according to the reservation conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find the terms for booking your dates at our establishment, Château Saint-Martin & Spa.
Is parking included in my gift box?
Parking is not included in your Château Saint-Martin & Spa gift box.
Is breakfast included in my gift box?
Breakfast is included in the gift box for a romantic getaway for two in a Classic Junior Suite at Château Saint-Martin & Spa.
Is special attention given to the recipient of a gift box?
Château Saint-Martin & Spa pays special attention to gift box recipients, offering tailored services such as massages in cabins or gourmet menus. Specific terms are detailed at the time of booking.
Is a welcome drink included in my gift box?
Château Saint-Martin & Spa offers a refined hospitality experience, but the presence of a welcome drink in your gift box depends on the specific conditions of the establishment.
Should we bring towels to the Spa?
The towels are provided by the spa at Château Saint-Martin & Spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple gift boxes to your employees and customize them according to your preferences. The boxes are available in a gift pouch version delivered to your home or as an immediate digital send, with the possibility to choose and customize each box. Take advantage of advantageous rates and secure payment directly with the establishment Château Saint-Martin & Spa.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. The boxes are customizable and delivered immediately in digital format or to your home in a gift envelope. Take advantage of advantageous rates and secure payment directly with the Château Saint-Martin & Spa establishment.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at Château Saint-Martin & Spa.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Château Saint-Martin & Spa offers custom solutions for corporate committees, with preferential rates and customization options for gift boxes tailored to your needs.
How do I correct an incorrect email address for a gift box?
The update of the email address associated with your Château Saint-Martin & Spa gift box is possible according to the conditions of your gift box.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary according to the conditions of the Château Saint-Martin & Spa establishment.
How can I contact the store?
The general terms and conditions of sale and opening hours are available on our website for any questions regarding your gift box. Our establishment, Château Saint-Martin & Spa, is at your disposal to provide you with all the necessary information.
Is there a dress code for the gift box?
The dress code for the gift boxes depends on the chosen services. For the gourmet restaurant, elegant attire is recommended, while casual wear is accepted at L’Oliveraie or by the pool. Make the most of your experience at Château Saint-Martin & Spa.
From what age can I get a treatment?
The minimum age to receive a spa treatment at our Château Saint-Martin & Spa establishment is generally 16 years old. However, exceptions can be made for duo treatments with an adult.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The beneficiary can choose their stay or service dates at the Château Saint-Martin & Spa establishment.
How can one access the hotel from the airport?
To access the Château Saint-Martin & Spa hotel from the airport, it is recommended to plan a car or taxi journey, given its elevated location in Vence. The château benefits from a strategic position offering panoramic views of the French Riviera, making it a popular destination for a romantic or relaxing stay.
Is the establishment accessible to people with reduced mobility?
Accessibility for guests with reduced mobility is available at Château Saint-Martin & Spa, which offers adapted facilities to ease access and stay for all its guests.
Are pets allowed in the establishment?
Château Saint-Martin & Spa accepts pets under specific conditions set by the establishment. It is advisable to check the terms directly with the establishment to best organize your stay.
Where can I find the menus?
The menus are available directly on the Château Saint-Martin & Spa website, where you can discover the gastronomic options offered by our chefs.
What are the hours of operation?
The hours of Château Saint-Martin & Spa vary depending on the services and spaces. To fully enjoy your gift box, you can check the specific hours on our website or directly at our establishment, Château Saint-Martin & Spa.
Is there parking available near the establishment?
Château Saint-Martin & Spa has a private parking lot for its guests, allowing for convenient parking during your stay.
What are the delivery methods for gift boxes/vouchers?
The Château Saint-Martin & Spa gift boxes can be delivered by email or by mail according to your preference. You can opt for a digital version sent immediately or choose a gift pouch delivered to your home, with fast and secure shipping.
Is postal delivery offered?
Our gift box postal service is available, with an option for home delivery. You can also choose to send it immediately in a digital version, for complete flexibility. Take advantage of this opportunity to offer an exceptional moment at Château Saint-Martin & Spa.
In addition to gift boxes, is it possible to order or have items delivered?
Our online store offers only gift boxes for stays, gastronomic experiences, or relaxing moments at the spa. For additional items, you can check the conditions of the Château Saint-Martin & Spa establishment.
Is the gift box available in physical format?
The Château Saint-Martin & Spa gift box is available in physical format, with an elegant gift pouch delivered to your home. You can also choose a digital version for immediate sending.
Is the box presented in a neat packaging?
Yes, the Château Saint-Martin & Spa gift box is presented in an elegant pouch, offering a careful and refined unboxing experience.
Is the gift box available in a digital format (e-gift box)?
Yes, the Château Saint-Martin & Spa gift box is available in a digital version. You can choose to send it immediately by email for a quick presentation to the recipient.
Can the gift box be sent directly to the recipient?
You have the option to have the gift box delivered directly to the recipient. Shipping costs vary depending on the options chosen, for a shipment from our official Château Saint-Martin & Spa store.
Do you deliver gift boxes internationally?
Château Saint-Martin & Spa gift boxes are available for international delivery, with varying shipping costs and delivery times depending on the destination.
What are the delivery times for gift boxes by mail?
The delivery times for gift boxes by post are usually 2 to 5 business days. You can also opt for immediate digital delivery or choose a gift pouch version delivered to your home. All our gift boxes are available for purchase on our official Château Saint-Martin & Spa website.
Is it possible to schedule a delivery date?
You can choose to schedule the delivery date of your gift box during your order. Delivery times are indicated at the time of purchase, at our establishment Château Saint-Martin & Spa.
Is express delivery available?
Express delivery is available for the Château Saint-Martin & Spa gift boxes. You can choose immediate digital delivery or have the gift box version sent to your home.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can book their dates at the establishment and enjoy their gift box according to the conditions specified at the time of purchase, at our Château Saint-Martin & Spa.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. The box is sent immediately in digital version or as a gift pouch to your home, with the possibility to customize it according to your wishes. Take advantage of this offer directly from our establishment Château Saint-Martin & Spa.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. You can also opt for immediate digital delivery. The gift box is sent directly from our official Château Saint-Martin & Spa boutique.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for Château Saint-Martin & Spa remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the Château Saint-Martin & Spa establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. Château Saint-Martin & Spa offers a variety of services, including stays, gourmet menus, and spa rituals, to provide you with a customized experience.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. The suites at Château Saint-Martin & Spa offer idyllic views of the French Riviera, and the establishment offers unique gastronomic and wellness experiences.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment, Château Saint-Martin & Spa.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at Château Saint-Martin & Spa.
Is it possible to reschedule without fees with a gift box?
Rescheduling the date of your gift box is possible depending on availability and the conditions in effect at the time of booking. Take advantage of this flexibility to plan your stay at Château Saint-Martin & Spa.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience, a stay, or a relaxing moment at the spa in our Château Saint-Martin & Spa establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Château Saint-Martin & Spa offers special gift boxes for special occasions like Valentine's Day, Christmas, or weddings. Discover our online offers to find the perfect gift that will delight your loved ones.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Gift boxes are available for special occasions like birthdays, weddings, or gatherings with friends. You can choose from our offers for an unforgettable moment at Château Saint-Martin & Spa.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, with immediate digital delivery or a gift pouch version delivered to your home. You pay the best rate directly to the establishment, with secure payment, to offer an authentic experience at Château Saint-Martin & Spa.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Château Saint-Martin & Spa gift boxes are identical to those offered by the establishment. You can offer a variety of experiences, such as romantic getaways, gourmet menus, or spa wellness rituals, with complete peace of mind.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking at our establishment, Château Saint-Martin & Spa.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. The terms are specified at the time of purchase, at our establishment Château Saint-Martin & Spa.
Is online payment secure?
Online payment for a Château Saint-Martin & Spa gift box is secure, ensuring the protection of your banking data.
Is payment via group or shared payment possible?
The Château Saint-Martin & Spa gift box can only be paid in one go by credit card, bank transfer, or PayPal. It cannot be paid for using a money pool or by splitting the payment among several people.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Château Saint-Martin & Spa. Each box allows you to enjoy a stay, a gourmet meal, or a relaxing moment in our establishment, nestled on the hillside with a panoramic view of the French Riviera.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the Château Saint-Martin & Spa gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital delivery or a gift box version sent to your home. Enjoy the unique experience offered by Château Saint-Martin & Spa.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Château Saint-Martin & Spa.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Château Saint-Martin & Spa.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. The purchase and usage conditions for gift boxes are available during your order, for a personalized gift tailored to your wishes at Château Saint-Martin & Spa.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your Château Saint-Martin & Spa gift boxes.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at Château Saint-Martin & Spa. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you get the best rate by purchasing directly from our establishment, Château Saint-Martin & Spa.
Can a promotional code be used?
You can use a promotional code for your gift box order. Check its validity and usage in the terms and conditions of our establishment, Château Saint-Martin & Spa.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the Château Saint-Martin & Spa establishment.
Do you accept vacation checks?
Château Saint-Martin & Spa accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during your online order. This message will be included with the gift box for a unique touch, at Château Saint-Martin & Spa.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the offers. You can choose between stays, gastronomic experiences, or relaxing moments at the spa, tailored to your preferences. The gift boxes from Château Saint-Martin & Spa offer flexibility to fully enjoy our establishment.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, you can choose a premium packaging when placing your online order. This packaging option is available for sets sent by mail, to ensure an even more pleasant unboxing experience for the recipient, at our establishment Château Saint-Martin & Spa.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The box can be sent immediately in digital format or delivered to your home in a gift pouch, for an even more personal touch. Take advantage of this opportunity to offer an unforgettable moment at Château Saint-Martin & Spa.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, Château Saint-Martin & Spa.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment Château Saint-Martin & Spa.
Can partially used gift boxes be refunded?
Partially used Château Saint-Martin & Spa gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Château Saint-Martin & Spa gift box for another of equal or greater value, subject to purchase conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The Château Saint-Martin & Spa gift box, being a service, is neither exchangeable nor refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the terms and conditions specified at the time of purchase. The recipient can book their dates at the Château Saint-Martin & Spa establishment.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will allow us to process your request quickly according to the conditions of Château Saint-Martin & Spa.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a Château Saint-Martin & Spa gift box depend on the general terms and conditions of the box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment Château Saint-Martin & Spa.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the Château Saint-Martin & Spa establishment.
How can I redeem the cashback?
To use your gift box, you can book directly with the establishment by following the instructions indicated on the box. The recipient can choose their stay or service dates according to availability. Enjoy your experience at Château Saint-Martin & Spa.
What is the processing time for a refund after I make a request?
The refund deadlines for a Château Saint-Martin & Spa gift box depend on the specific conditions at the time of purchase. Refunds are possible according to the terms specified during your order.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Château Saint-Martin & Spa gift boxes are neither exchangeable nor refundable after purchase, in accordance with the general terms and conditions of sale.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box at Château Saint-Martin & Spa. Please check the available dates when making your reservation to fully enjoy your experience.
Is booking with a gift box subject to availability?
Booking with a gift box at Château Saint-Martin & Spa is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at Château Saint-Martin & Spa.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box at Château Saint-Martin & Spa, have your gift box number ready, which is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at Château Saint-Martin & Spa.
Can I use my gift box on holidays?
The use of your gift box at Château Saint-Martin & Spa may be subject to specific conditions on public holidays. We recommend checking availability and any possible restrictions directly with our establishment, Château Saint-Martin & Spa.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Château Saint-Martin & Spa establishment.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the Château Saint-Martin & Spa establishment.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at Château Saint-Martin & Spa. The establishment offers stays, gastronomic experiences, and spa relaxation moments, with panoramic views of the French Riviera.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible depending on availability and the conditions of the Château Saint-Martin & Spa establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of Château Saint-Martin & Spa.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra massages or additional meals, are at your own expense. The reservation and usage conditions are specified at the time of booking at our establishment, Château Saint-Martin & Spa.
Is my gift box personalized?
Your gift box is personalized, bearing the name of the beneficiary indicated at the time of purchase. It cannot be modified, but you can book your stay or service dates directly with our establishment, Château Saint-Martin & Spa.
Can my gift box be used all at once?
Your gift box can be used in one go to fully enjoy the experience offered by Château Saint-Martin & Spa. The terms of use are specified at the time of booking, directly with the Château Saint-Martin & Spa establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our Château Saint-Martin & Spa establishment, located in Vence. To enjoy it, simply book your dates with our establishment.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at Château Saint-Martin & Spa in Vence, a palace nestled on a hillside offering panoramic views of the French Riviera.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the Château Saint-Martin & Spa establishment.
Can someone else use my gift box?
The gift box you received is personalized and can only be used by you. The beneficiary can book their dates at the establishment and fully enjoy their experience at Château Saint-Martin & Spa.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the conditions of the Château Saint-Martin & Spa establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Château Saint-Martin & Spa when using your gift box, you may be asked to present an ID. This establishment, nestled on a hillside in Vence, offers an idyllic setting for a relaxing and gastronomic stay.
Do you accept pets?
The presence of pets depends on the conditions of the Château Saint-Martin & Spa establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You can then choose your dates and enjoy your experience at Château Saint-Martin & Spa.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly with our establishment Château Saint-Martin & Spa.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on the availability at Château Saint-Martin & Spa.
What are the check-in and check-out times?
The check-in and check-out times are set according to the conditions of your gift box. During your stay at Château Saint-Martin & Spa, you will be able to fully enjoy the facilities and services offered.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy stays, gourmet menus, or relaxing moments at the spa, depending on the option selected at our establishment, Château Saint-Martin & Spa.
What is the difference between a gift box and a free amount voucher?
A Château Saint-Martin & Spa gift box allows you to choose from predefined experiences such as stays, gourmet meals, or spa treatments, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount, according to your wishes.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer a stay or an experience at Château Saint-Martin & Spa.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay or service dates according to availability at Château Saint-Martin & Spa.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on our website to make the transfer. Enjoy the elegance and refinement of Château Saint-Martin & Spa.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment Château Saint-Martin & Spa.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Château Saint-Martin & Spa.
What is the validity period of a gift box?
The validity period of a Château Saint-Martin & Spa gift box is 3 years. You can offer a moment of relaxation or a gastronomic experience in our elegant castle located in Vence, with a panoramic view of the French Riviera.
Are children allowed?
Château Saint-Martin & Spa welcomes families and offers activities suitable for children, such as tennis courts and an infinity pool. However, it is advised to check the specific conditions for children directly in the chosen services.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient can use their gift box for a stay, a meal, or a treatment at Château Saint-Martin & Spa, without the obligation to use the entire value. In case of exceeding the value, an additional payment will be required according to the establishment's conditions.
Is the spa access private?
Access to the spa at Château Saint-Martin & Spa is included in certain services, such as the Sérénité Ritual. The massage cabins offer a private experience, as evidenced by the 'Best Hotel Spa' award won by the establishment.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, gastronomic experiences, and spa wellness moments. You can give nights in our castle, gastronomic menus, or relaxation rituals, tailored to different budgets and desires, at our Château Saint-Martin & Spa establishment.